Last updated: April 19, 2023

Thank you for shopping at www.thebrakepadsguy.co.za

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to www.thebrakepadsguy.co.za.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to www.thebrakepadsguy.co.za, accessible from https://thebrakepadsguy.co.za/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods are not used or damaged by you.

 

The following Goods cannot be returned:

    • Goods correctly supplied and are in good order when you received them
    • The supply of Goods sourced at your request and correctly supplied.
    • Electrical goods are not returnable

 

RETURNING GOODS

If we approve the return of goods, we send our courier to collect at our own expense. This only applies if we had shipped with our courier. If you had used your courier, it is your responsibility to send the goods back and then we refund after receiving the part/s

 

IF BY ANY CHANCE WE REACH AN AGREEMENT THAT YOU SEND THE GOODS BACK AT YOUR OWN COST WITH YOUR COURIER FOR A CERTAIN REASON;

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email:

    • admin@thebrakepadsguy.co.za

    • By phone number: +27 76 921 1951